Gas Fireplace Service
We have a very simple policy for repairs and service, (if it is a brand that dates after 1950 and parts are still available), and we cannot fix it we do not charge ANYTHING, Nadda, Not one red cent! No matter how much time we have invested. We are so confident that after repaires we give you FREE a One Calander Year Service Warranty on the work performed and part(s) replaced. Now if something else on that unit fails - that is not always apart of that warranty. Cleaning and Batteries are excluded from warranty. If we are hired to repair your unit and we cannot perform repair in one trip - There is NO additional charges for multiple visits - With the exception of out of area travel charges. Payment in full is due upon completion, all of our Techs are our employees and can be paid directly.
Our Promise is we will provide you with Honesty and Integrity. So we need to be informed in advance if an unqualified individual has worked on that unit. An unqualified individual is a Heating Contractor, an HVAC Tech, Handy Man, or a Sub Contract service man from another fireplace store, and we are called in to clean up what they couldn't fix. It is very easy for us to tell, and could cause additional charges beyond the standard service rate.